The Alon Group Service and Maintenance Department provides support for waste collection truck and vehicles as well as mechanical equipment installed on them.
The support and service is expert and comprehensive and covers any problems or breakdowns that could occur.
We provide real time answers and solutions to ensure the continued efficient operation of waste collection trucks with waste presses, cleaning systems, alarm systems, waste containers, crane units, branch lifting equipment and all other specialized equipment manufactured and marketed by the Alon Group.
Our expert and polite service representatives provide technical support for all issues relating to operation and maintenance of our waste containers as well as detailed instructions on how to properly operate the systems.
They will gladly provide you with full and accurate information to all your questions. Our teams of highly skilled and professional technicians will inspect every truck with a mechanical or technical problem, including specialized equipment installed on the truck, and will assist in its regular maintenance.
We believe that waste collection trucks should work continuously and will do all we can to prevent any problems or breakdowns by providing the best service as quickly as possible.
Our many satisfied clients know that, regardless of the problem, the fault or question, they can always contact us for a fast, relevant and accurate answer.
What’s Included in the Service?
The Alon Group’s Service and Maintenance Department provides technical support, installation services and mechanical repairs for all types of waste collection trucks and truck mounted presses.
If something goes wrong with a system component – don’t hesitate to contact us. Whether a waste collection truck, truck mounted waste press, crane unit, electrical systems, branch lifting equipment, or cleaning systems – Alon Group technicians are waiting to assist you!
Call our repair department if anything goes wrong.
After a brief conversation, we will be able to tell you whether the equipment has been operated incorrectly (which can be fixed by providing instructions and advice) or whether the vehicle needs to be brought to your nearest service depot for repair and return to service.
We invite you to contact us with any problems or questions you may have regarding waste collection trucks and equipment, their operation and maintenance.
The first step will be a telephone conversation with a qualified service agent who is an expert in waste collection trucks and related equipment.
During the call, you will be able to describe the problem or the fault and the agent will ask you a series of questions to gain a better understanding of the problem.
Next a technician will decide if the problem resulted from incorrect operation of the truck and its systems, insufficient experience or if there is a need for a repair.
If a repair is deemed necessary, we’ll ask you to bring the truck to your nearest Alon Group service depot for an assessment (or if you prefer we can collect it for you for an addition fee).
Once it arrives, our skilled and expert technicians will assess the situation, inform you of how long the repair is expected to take, its cost and when the truck can be expected to return to full operation.
We always do all we can to provide fast and efficient service to return your truck to full working condition as soon as possible.
We take especial care to ensure users’ safety and our service center will quickly assess the situation and give preference to all safety issues.