The Alon Group’s service charter guarantees the group’s clients fast, professional, efficient and reliable service with a primary emphasis on user safety, meeting all legal requirements and regulations, strict adherence to all relevant standards and, of course, customer satisfaction.
All this and more is under the total control and supervision of our expert engineers and experts.
Since the underground waste containers are ground breaking systems and an exclusive development of the Alon Group, we strongly recommend that you consult solely with us with any problem of fault.
This will contribute greatly to the equipment’s operation for many years to come and the safety of those operating and using the containers.
We provide real time answers and solutions to ensure the continued efficient operation of your systems at their maximum.
Our expert and polite service representatives provide technical support for all issues relating to the emptying and maintenance of our underground waste containers as well as detailed instructions on how to properly operate the systems.
They will gladly provide you with full and accurate information to all your questions.
Teams of highly trained and skilled technicians are on hand to repair broken systems and will also assist in any required maintenance.
We believe that underground waste system should serve the public continuously, efficiently, reliably and safely.
Our many satisfied clients know that, regardless of the problem, the fault or question, they can also contact us for a fast, relevant and accurate answer.
What’s Included in the Service?
The Alon Group’s Service and Maintenance Department provides technical support, installation services and mechanical repairs for all types of underground waste container systems as well as preventative maintenance services, all under close engineering supervision.
If something goes wrong with a system component, whether a problem emptying the container, a problem with the waste chute or with the platform – don’t hesitate.
Call us, and after a brief conversation we will be able to tell you whether the equipment has been operated incorrectly (which can be fixed by providing instructions and advice) or whether a service team needs to visit the site to repair the unit and return it to service.
We invite you to contact us with any problems or questions you may have about the Alon Group’s underground waste container systems and their operation and maintenance.
The first step will be a telephone conversation with a qualified service agent who is an expert in underground waste container systems.
During the call, you will be able to describe the problem or the fault and the agent will ask you a series of questions to gain a better understanding of the problem.
Next a technician will decide if the problem resulted from incorrect operation of the press, insufficient experience or if there is a need for a repair.
If a repair is deemed necessary, a technical team will visit the site to evaluate the situation.
If they decide that major repair is needed a team of expert, highly trained technicians will be sent to the site as quickly as possible.
They will assess the situation inform you of how long the repair is expected to take, its cost and when it can be expected to return to full operation.
We always do all we can to provide fast and efficient service and to return your underground waste container to full working condition as soon as possible.
We take especial care to ensure users safety and our service center with quickly assess the situation and will give preference to all safety issues.