The Alon Group Service and Maintenance Department provides full and comprehensive services for waste presses.
Whether a breakdown, a fault, installation problems or operational difficulties we provide you solutions in real time, when and where you need them to ensure that you get the most efficient use of waste presses produced and sold by the Alon Group.
Our expert and courteous service agents technical support for the operation of waste presses, detailed instructions and will gladly provide you with full and accurate information to answer all your questions and needs.
In addition, a team of expert technicians will repair any broken waste press and assist in all necessary maintenance.
It’s important to us that your waste presses be able to operate continuously and we will do everything we can to prevent breakdowns.
We have testimonials from hundreds of satisfied clients who know that whatever the problem, fault or question, they can always turn to us for accurate, useful and fast answers.
What’s Included in the Service?
The Alon Group’s Service and Maintenance Department provides technical support, installation services and mechanical repairs for all types of waste press as well as preventative maintenance services, all under close engineering supervision.
Whether a replaceable waste press or an integral waste press, single or two chamber press installed in a factory, in the field, a parking lot or residential complex, if something goes wrong, we provide the services you need.
All you need do is call us, and after a brief conversation we will be able to tell you whether the equipment has been operated incorrectly (which can be fixed by giving instructions and advice) or whether a service team needs to provide a more comprehensive solution.
The first step will be a telephone conversation with a qualified service agent who is an expert in operating the waste presses in your organization.
During the call, you will be able to describe the problem or the fault and the agent will ask you a series of questions to gain a better understanding of the problem.
Next a technician will decide if the problem resulted from incorrect operation of the press, insufficient experience or if there is a need for a repair.
If a repair is deemed necessary, a technical team will visit the site to evaluate the situation. If they decide that major repair is needed we will arrange to transport the press to our nearest service center.
When the press arrives at the Alon Group’s service center we will inform you of how long the repair is expected to take, its cost and expected date of return.
We always do all we can to provide fast and efficient service and to return your waste presses in tip top, working condition as soon as possible.